Services & Support

Services & Support Overview

AI Foundry knows that each customers’ needs are unique. We are fanatical about assuring that these needs are met, not only at the initial installation but throughout the life of an Agile Solution. We establish long-term relationships with organizations enabling us to fully understand their strategic objectives and business processes. Our dedicated services and support personnel are highly trained in a multitude of customer environments enabling you to get the maximum benefits of our leading RPA and AI-based technology.

"A customer-obsessed operating model—focused on business outcomes and fueled by customer data and analytics—demands new skills, culture, processes and systems."

Technology Fuels Customer Loyalty, Forrester, Inc. April 2016

The AI Foundry team is here for you. Our partners’ success is our success. To ensure a positive outcome, we support our clients throughout the life of our entire relationship—meeting our partners’ needs every step of the way.

Acting as your trusted adviser, we’ll help your organization understand how your business processes can be automated and optimized with our Trusted Advisory Services, as well as, how our world-class technology is deployed and supported through Professional Services.

Trusted Advisory Services

AI Foundry provides consultative services, where one or more consultants will come onsite and document your current processes, provide an assessment of your current state, recommend areas for optimization and determine how the latest in AI and RPA can be applied to your business. Today, we have two focus areas including:

These services are typically five day engagements with three days are onsite. A comprehensive report is developed and reviewed with you to fully understand our recommendations and the associated benefits and savings, whether it be time, monetary, or resources.

Professional Services

AI Foundry implements its Agile Solutions for customers either on premise or in the Cloud and can connect to in-house ECM/ERP systems, as well as, popular loan origination systems (LOS), such as, Blend, Encompass360, OpenClose, and Roostify. Our domain expertise enables us to provide turnkey implementations and support services. Our professional services group is committed to proving the best experience through bring-up, preproduction, and production. They will stand with you through:

  • Implementation
  • Performance Tuning
  • Hotline Support / Problem Resolution